Refund policy

At Style Secret, we want you to be completely satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under our policy, you may request a return or exchange in accordance with the terms below.

1. Return Eligibility

To be eligible for a return, the product must generally:

  • Be unused, unworn, unwashed and in its original condition.

  • Have all original tags, labels and packaging intact.

  • Be returned with the original invoice or order details.

  • Not show signs of use, washing, alteration, damage or misuse.

Certain products may be non-returnable for hygiene, safety or other reasons. Such exclusions will be mentioned on the relevant product page where applicable.

2. Return Window

Return requests must be submitted within the applicable return period mentioned on the product page or at the time of purchase.

Requests submitted after the applicable return period may not be accepted.

3. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

For faster resolution, we may request:

  • Your order number

  • Photographs or videos of the product

  • Photographs of the packaging and shipping label

  • A brief description of the issue

After reviewing the request, we may offer a replacement, exchange or refund, depending on the circumstances and product availability.

4. Return Process

To initiate an eligible return:

  1. Contact us through the available customer support channel or return request process.

  2. Provide your order details and the reason for the return.

  3. Follow the return instructions provided by our team.

  4. Pack the product securely with its original packaging and tags.

  5. Hand over the package to the authorised pickup or return partner, where applicable.

Products may be inspected after they are received by us.

5. Quality Check

All returned products may be subject to a quality inspection.

A return may be rejected if the product:

  • Has been worn, washed or used.

  • Has missing or damaged tags.

  • Has been altered or repaired.

  • Has stains, odour, makeup marks or other signs of use.

  • Is damaged due to improper handling after delivery.

  • Does not meet the applicable return conditions.

If a return is rejected following inspection, the product may be sent back to the customer.

6. Refunds

Once your returned product has been received and approved following inspection, the applicable refund will be initiated.

The refund will generally be processed to the original payment method, subject to the payment method and applicable processing requirements.

The time taken for the refund to appear in your account may vary depending on your bank, card issuer, payment provider or other financial institution.

7. Cash on Delivery Orders

For Cash on Delivery orders, refund processing may require additional payment details or an alternative refund method as communicated by our support team.

Customers should provide accurate payment information when requested. Style Secret will not be responsible for delays caused by incorrect or incomplete payment details provided by the customer.

8. Exchanges

Where exchanges are available, they are subject to:

  • Product availability

  • Eligibility of the original product for return

  • The applicable exchange period

  • Size, colour and product availability

If the requested replacement is unavailable, an eligible refund or alternative resolution may be offered.