Shipping policy

Shipping Policy

Last updated: October 4, 2026

At Style Secret, we aim to make your shopping experience simple and convenient. This Shipping Policy explains how orders are processed, shipped and delivered.

1. Order Processing

Orders are generally processed after successful order confirmation and payment verification.

We aim to dispatch orders within the processing timeframe communicated at checkout or through your order confirmation.

During high-demand periods, sales, promotions, holidays or unforeseen circumstances, processing may take longer than usual.

Once your order has been dispatched, you will receive shipping or tracking information where available.

2. Delivery Time

Estimated delivery timelines may vary depending on your delivery location, product availability and the shipping partner used.

The estimated delivery date displayed at checkout or communicated with your order is an estimate and not a guaranteed delivery date.

Remote locations and areas with limited courier coverage may require additional delivery time.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on:

  • Delivery location

  • Order value

  • Product type

  • Promotional offers

  • Shipping method

Free shipping may be offered on selected orders or during specific promotional campaigns. The applicable eligibility requirements will be displayed at checkout.

4. Order Tracking

Once your order has been dispatched, tracking details may be provided through email, SMS, WhatsApp or other available communication channels.

You can use the tracking information provided to check the current status of your shipment.

Tracking information may take some time to become active after the shipment has been handed over to the delivery partner.

5. Delivery Attempts

Our delivery partners may make multiple attempts to deliver your order.

Please ensure that the shipping address, contact number and other delivery information provided during checkout are accurate.

If a delivery cannot be completed because of an incorrect address, unavailable recipient, incorrect contact information or repeated failed delivery attempts, the shipment may be returned to us.

Additional charges may apply if a shipment needs to be re-dispatched, where applicable.

6. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address.

If you realise that your address is incorrect after placing an order, contact our customer support team as soon as possible.

We will try to update the address before dispatch where operationally possible. However, address changes cannot be guaranteed once an order has been processed or shipped.

7. Delayed Deliveries

Although we work with our shipping partners to deliver orders within the estimated timeframe, delays may occur because of circumstances beyond our reasonable control.

These may include:

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Transportation disruptions

  • Strikes or operational issues

  • High shipping volumes

  • Government restrictions

  • Incorrect or incomplete address information

  • Other unforeseen circumstances

If your order is significantly delayed, please contact our customer support team with your order number.

8. Lost or Damaged Shipments

If your package appears to be damaged, tampered with or opened at the time of delivery, please report the issue to our customer support team as soon as possible.

For damaged, lost or incorrectly delivered shipments, we may request photographs, videos, delivery information or other details necessary to investigate the issue with the shipping partner.

The resolution will be determined after verification of the shipment and circumstances.

9. Cash on Delivery

Cash on Delivery (COD) may be available only for selected locations, products or orders.

COD availability and any applicable conditions will be displayed during checkout.

We reserve the right to restrict COD availability based on operational or fraud-prevention requirements.

10. International Shipping

Unless specifically stated on our website, Style Secret currently focuses on deliveries within India.

If international shipping becomes available, applicable shipping charges, customs duties, taxes and delivery conditions will be communicated at checkout or through the relevant shipping information.

11. Order Cancellation

Cancellation requests may be accepted only before an order has been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible.

For eligible orders, customers may use the applicable return process after delivery in accordance with our Refund & Return Policy.